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FAQ


About Us

How long have you been in business? 
We're relatively young, founded in 2020. Being a fresh face on the market, we hope to bring new ideas and exciting products to our customers.  

What makes you different from your competitors?
From the very beginning, our focus has been to offer our customers naturally sourced, hand-picked everyday products. This is reflected in our prices and most importantly we are transparent, open with our customers. We would love to hear from you! 

Where is mylilEarth operating from? 
We are located in London, United Kingdom, with the hope of expanding future locations globally.

Are all our products plastic-free?  
We agree plastic is not fantastic so we are trying our best to find suppliers that offer completely plastic-free products or plastic-free packaging. However, occasionally you will receive products with plastic packaging, but rest assured, we aim to reduce our carbon footprint. This includes transparency on raw materials used in products and on packaging materials. 

Where do all your amazing products come from?  Majority of our products come from USA, UK, Europe and China.   
 

Returns

Do you accept returns or exchanges? 
Thank you for your purchase. Our products are hand-picked to create happiness because we want you to make the most out of your purchase. However, if for some reason you are not satisfied with your purchase, we are happy to make things right. 

 How long is your return policy? 
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging. 
Several types of perishable goods such as foods cannot be returned. Please, also we don't accept returns on several types of perishable foods, intimate or sanitary goods, hazardous materials, and/or flammable liquids or gases.

What is your return process? 
First check if your order is eligible for return, please contact us at sales@mylilearth.com.
After receiving a Return Merchandise Authorization (RMA) number, place the item securely in its original packaging and include a copy of your proof of purchase. 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Shipping

Where can we ship to ? 
Currently, we only ship to the USA and Canada. We plan to expand to ship to more countries. Stay attuned to our latest news shipment, products, etc. Sign up to our newsletter so stay in the know!


Where are your products shipped from?
To keep our prices competitive, most of our handpicked products are from the USA, the UK and some products are from China. 


Do you ship your products internationally ?
Unfortunately we don't. We feel your love.   
As the demand for our amazing products grows we look forward to reaching out to our customers worldwide in the near future.


How long does it take to ship our products? 
Shipping times may vary depending on the product and where it's being shipped to. Please send us a message on sales@mylilearth.com if you would like to know more. 


Payment methods

What payment methods do you accept?
Well you're spoilt for choice, you can pay by AMERICAN EXPRESS, Apple Pay Google Pay, Mastercard,Maestro, PayPal, Shop Pay and Visa. 

Loyalty points

Do you offer loyalty points or reward points, gift cards? 
Sadly, at the moment we don't. However, as our brand grows we will be offering rewards to our most loyal customers.  The best way to find out is by subscribing to our newsletters.